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OUR
Privacy Policy

Effective Date: September 2024

At Serenbona, we value your privacy. This Privacy Policy outlines the types of information we collect, how

we use it, and the steps we take to protect your data.

Information we collect

  • Personal Information: Name, email address, phone number, shipping address, and payment
    details.
  • Non-Personal Information: Browser type, device information, and website usage data (cookies).

How We Use Your Information

  • To process and fulfill orders.
  • To improve user experience and website functionality.
  • To communicate about promotions, products, and updates.

Data Sharing
We do not share your personal information with third parties, except as necessary to process payments or
comply with legal obligations.


Data Security
We employ industry-standard security measures to protect your data, including encryption and secure
server technologies.


Your Rights
You can access, update, or delete your personal information at any time by contacting us at
info@serenbona.lk

OUR
Return Policy

Effective Date: September 2024

We want you to be completely satisfied with your purchase. Please review our return policy below.

Eligibility for Returns

  • Items must be returned within 14 days of receipt.
  • Products must be unused and in the original packaging.

Non-Returnable Items

  • Perishable goods, gift cards, and personalized items cannot be returned.

 

Return Process

  1. Contact our customer service at info@serenbona.lk to initiate the return.
  2. Ship the item back to us at 309, Ampitiya PC 20160, Kandy,Sri Lanka
  3. Refunds will be processed within 14 working days of receiving the item.

Refunds
Refunds are issued to the original payment method. Please note that shipping fees are non-refundable.

OUR
Data Security Policy

Effective Date: September 2024

We prioritize the security of your data and take the following measures to safeguard your information:

Security Measures

  • Encryption: We use SSL encryption for all transactions.
  • Access Controls: Only authorized personnel have access to sensitive information.
  • Data Backups: Regular backups are performed to ensure data integrity.

Third-Party Services
Any third-party service providers we engage, such as payment processors, are required to comply with
industry-standard security practices.

Reporting Security Concerns
If you believe your data has been compromised, please contact us immediately at info@serenbona.lk

OUR
Terms and Conditions

Effective Date: September 2024

Welcome to Serenbona. By accessing and using our website, you agree to comply with the following terms:

Website Use

  • You must be at least 18 years old to use this site.
  • You agree to provide accurate, complete information when creating an account.

Orders
Orders are subject to availability. We reserve the right to cancel orders if items are out of stock or if
payment cannot be processed.

Intellectual Property
All content on this site, including images, text, and graphics, is the property of Serenbona. Unauthorized
use of our content is prohibited.

Changes to Terms

We may update these terms at any time. Continued use of the website constitutes acceptance of any changes.

OUR
Pricing and Payments

Effective Date: September 2024

At Serenbona, we aim to provide transparent pricing and a secure payment process.

Pricing

  •  All prices listed on the website are in US$ (US dollars) and inclusive of applicable taxes unless
    otherwise stated.

  • Prices are subject to change without prior notice. However, confirmed orders will not be affected by pricing updates.

Payments

We accept the following payment methods:

  • Credit cards, cash deposits and bank transfers
  • All payments are processed securely using SSL encryption.

Payment Issues

If your payment is declined, please contact your bank or card issuer for assistance. Orders will not be processed until payment has been successfully received.

OUR
Limitation of Liability

Effective Date: September 2024

While we strive to ensure the accuracy of information on our website, Serenbona cannot be held liable for:

  • Inaccuracies: Information provided on the website may contain typographical errors or
    inaccuracies. We reserve the right to correct any errors without prior notice.
  • Third-Party Links: Our website may contain links to third-party websites. We are not responsible
    for the content or practices of these external sites.
  •  Product Issues: Serenbona is not liable for any damages resulting from the misuse of products
    sold on the website.
    By using our website, you agree to indemnify and hold Serenbona harmless from any claims or liabilities
    arising from your use of the site or any products purchased.
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